So this past week I have been lucky enough to get out extremely early... about four hours early most nights! This is because, historically speaking, this week is always very slow and my entire team has been ER'd every night. ER stands for Early Release ~ if we are having a low call volume day then the agents because a liability more than an asset so we usually send them home to lower the overhead.
I know that I only have a few more weeks of wonderful like this before we hit our Peak Season (January through March) and I will be working 60 or more hours a week with one day off if I'm lucky.
I really wish this week would have been busy but I was not that blessed.
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